Transparency

AlphaCore Network Status Portal

Monitor platform availability, maintenance windows, and historical performance metrics across our global IP transit backbone. Live telemetry, incident timelines, and notifications are published in real time.

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Live Status

All systems operational

Updated 2025-10-30 14:43 UTC

99.99%

Availability target

5 min

Telemetry cadence

Platform

Core Transit

Detected latency, packet loss, and route stability within normal operating range across all PoPs.

Maintenance

1 Planned Event

Upcoming router firmware upgrade in Los Angeles PoP. Customers notified 72 hours prior; redundant paths available.

Incidents

0 Active

No current incident reports. Last customer-impacting event closed 28 May 2024 after capacity augmentation.

Platform health overview

Current month

Monthly uptime trend

New York ↔ Los Angeles 63 ms
London ↔ Singapore 182 ms
Tokyo ↔ Hong Kong 56 ms
  • • Edge router telemetry — 5 minute push
  • • Synthetic traffic probes — 3 minute cadence
  • • Customer ticket SLA tracking — continuous

Maintenance timeline

Planned maintenance windows are announced with a minimum of 48 hours notice. Completed events remain published for a rolling 12 months.

Local time: UTC
  • Scheduled — 12 Jun 2024 • 05:00 UTC

    Planned

    Los Angeles edge router firmware upgrade. Expected impact: < 5 minutes of routing reconvergence with traffic automatically shifted to redundant links.

  • Completed — 28 May 2024 • 22:00 UTC

    Closed

    Frankfurt capacity augmentation completed. No customer-impacting downtime observed; additional 100G wave provisioned.

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Dataset source: AlphaCore observability platform export — generated 2025-10-30.